We do all that we can to prevent overbooking our groomers and to honor customers’ appointments. However, we have a 12-hour safety policy that our groomers cannot work beyond 12-hour days. Our appointments are subject to cancellation and rescheduling due to this policy. We need to account for traffic, behavioral dogs, variable human working pace, matted dogs, weather, mechanical issues, and other uncontrollable factors that can interfere with appointments.
We will do our very best to stay reliable and keep customers appointments, but we want them to understand the factors that can occasionally interfere. Please let us know directly by texting us or calling if you have any special occasion that would make it extremely difficult if we needed to reschedule. If an appointment must be rescheduled, we will prioritize that customer for the soonest available.